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Privacy Policy for Your Account

Your account form, wallet checks and live chat records are handled under this Privacy Policy so you can see what data we collect before you open an account.

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CONTACT PATHS

Three Ways to Reach Privacy Support

Privacy support should be easy to find when you are inside your account or reading this page.

Live Chat If a privacy question involves your active account, open live chat from the lobby and ask for privacy support. We may ask for account verification before discussing wallet records, login data, or past chat content.
Email Request For access, correction, deletion, or cookie questions, email our support desk with your registered phone or email and a clear request. Do not send card numbers, bank passwords, or screenshots with unrelated personal data.
Account Centre Your account centre lets you check profile fields, update contact details, and see basic security settings. If a field cannot be changed there, contact us so we can check the request safely.
ACCOUNT CONTROLS

Six Privacy Controls We Maintain

We handle privacy as an account operation, not as a hidden clause. The controls below explain what we collect, why it is kept, how cookies work, how payment records are checked, and…

Data Collection

We collect account details you submit, device and session data, support messages, wallet references, and security events. Each record is tied to a purpose such as login access, account checks, payment matching, or dispute handling.

Cookie Use

Cookies help keep your session active, remember language choices, and spot repeated failed logins. You can adjust browser settings, but blocking some cookies may affect account access or require fresh verification more often.

Payment Records

For Touch 'n Go, GrabPay, Boost dan FPX, we store transaction references, time stamps, status changes, and account matching data. These records help us trace deposits, verify withdrawals, and answer payment-related privacy requests.

Security Checks

We use login checks, limited staff access, role permissions, and activity logs to reduce unauthorised access to personal data. If we detect unusual account activity, we may pause sensitive actions while we verify ownership.

Retention Periods

We keep data only as long as needed for account operation, legal duties, fraud prevention, dispute records, and audit needs. When storage is no longer required, data is removed, anonymised, or separated from active account systems.

Change Requests

You can ask to view, correct, delete, or restrict certain personal data where local law allows. We will verify your identity first, then explain what we can change and what must remain for legal reasons.

Privacy Policy Questions for Malaysia

These answers explain how we treat your account data in common situations. They are written for Malaysia, but rights and access can vary by law, account status, and the type of record involved in your request.

We collect the details you submit, such as contact data, login credentials, device signals, support messages, and wallet references. We use them to create your account, maintain access, process records, and respond to privacy requests.

We keep payment references, status updates, time stamps, and account matching data so deposits and withdrawals can be traced. These records also help us investigate disputes and confirm requests about wallet-related personal data.

Yes, where local law gives you that right. Contact us with your registered phone or email, describe the data you want to see, and complete the identity checks we require before release.

You can update some profile fields in the account centre. If a detail is locked for security or payment reasons, send a request and we will check what can be corrected without harming account records.

Retention depends on the record type. Some data is needed for active account access, while payment, fraud, dispute, audit, and legal records may be kept longer before deletion, anonymisation, or separation from active systems.

Cookies support login sessions, language settings, fraud checks, and account security. You can change browser cookie settings, but some account functions may ask for fresh verification if required cookies are blocked or cleared.

Use live chat for account-linked questions or email support for access, deletion, correction, cookie, or restriction requests. Include your registered contact details and a clear request, but avoid sending unrelated sensitive documents.

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